Terms and Conditions

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Terms and Conditions
A. GENERAL
In these conditions: –
1. The “Seller” means Kentra Training Ltd
2. The “Buyer” means the person, firm or company with whom the Seller contracts.
Any agreement made between the Seller and the Buyer whether for the sale of goods or for work and materials or services hereinafter called the “Contract” shall only be subject to these terms and conditions. Any representation or warranty made by or on behalf of the Seller prior to the Contract orally or in writing is hereby expressly excluded and shall be of no effect. No servant or agent of the Seller has any authority to vary or add to these terms and conditions except with the sellers confirmation in writing signed by one of its directors and issued from its head office at
Kentra Training Ltd. 105 Sutton Lane, Middlewich, Cheshire, CW10 0DA or subsidiary office at 26 Cledford Crescent, Middlewich, Cheshire CW10 0EY
3. A Seller’s quotation shall be deemed to have been withdrawn unless the buyer accepts the same within 28 days of the date of the quotation.
4. If the seller enters into a contract without the seller having submitted a written quotation or a standard acknowledgement of order form but in circumstances when the buyer has had prior notice of these conditions then all the goods and materials supplied or work done or services rendered shall be subject to these conditions.

B. CATALOGUES
Information of any kind contained in the Seller’s catalogues, price lists or other advertising literature is not guaranteed to be accurate and is Intended merely to represent a general picture of the Seller’s products and services and shall not form part of any contract between the Seller and the Buyer. The Seller reserves the right to amend the specification of its products and services and the Buyer is advised to check the specification set out in the Seller’s quotation before placing his order.

C. CANCELLATION AND POSTPONEMENT BY THE CUSTOMER
1. Cancellation and postponements must be advised in writing. No agent or servant of the Seller is authorised to accept verbally cancellation or postponement.
2. Where written notice of cancellation is received seven days or less before the commencement of the course, the entire course fee is payable immediately.
3. Where written notice of postponement is received seven days or less before the commencement of the course, 50% of the course fee becomes payable immediately. On subsequent completion the full course fee is chargeable at rates ruling at that time.
4. Where written notice of Cancellation is received more than seven days before the commencement of the course, a charge of 20% of the course fee is incurred immediately. Course development fees, where applicable, are payable in full.

D. PRICES AND PAYMENT
1. Prices charged will be those ruling at the time of course commencement, however, courses paid for in advance will not be surcharged in the event of a price increase.
2. Course fees do not include any materials used.
3. Unless mutually agreed, payment in full is due thirty days from the date of invoice. When courses are spread over a period, each separate part of the course will be regarded as a separate contract and will be invoiced when completed. Each invoice will be treated as a separate account.
4. All prices are shown exclusive of Value Added Tax, which will be added at the appropriate rate on invoicing.
5. The company will be entitled to suspend all further supplies if payment terms are not met. This will not in any way prejudice the Seller’s rights under the contract.
6. Course schedules and prices are based on free and uninterrupted access to the site and equipment during the entire course and any delays to the work due to any cause outside the Seller’s control may be charged as an invoiced extra.
7. Quotations are based on the work being carried out during normal working hours unless otherwise stated.
8. Trainees on practical courses must provide their own safety clothing and equipment.

9. All accounts beyond our credit terms will be passed to our debt collection agency, Sinclair Goldberg Price Ltd. All accounts, without exception, will be subject to a surcharge of 15% plus vat to cover costs in recovery.  These accounts will also be subject to any legal costs incurred in obtaining settlement. The customer hereby consents to the jurisdiction of the Crewe County Court for the resolution of any disputes.

E. DATE FOR COMPLETION

The dates for training or the date for completion of training shall be extended by a reasonable time, at the sole discretion of the Seller if performance of the contract is delayed by reason of any cause whatsoever beyond the Seller’s reasonable control, including but not limited to war , nor civil commotion strikes, lockouts, labour disputes, epidemics, illness, manning level changes, fire, accidents, breakdown, defec materials, lack of supplied raw materials of components and non-delivery or late delivery by manufacturer.

F. DETERMINATION, SUSPENSION AND CANCELLATION
1. If the Buyer shall fail to make any payment when it becomes due or shall commit any other breach of contract and fail to remedy the same within 7 days of receiving the seller’s request in writing so to do or the Seller has bona fide doubts about the Buyer’s solvency, the Seller may defer or cancel any further performance of the contract but without prejudice to its right to any unpaid price for goods or materials delivered or cost of work done in performance of the Contract and to damages for loss suffered in consequence of such determination.
2. If the Seller is prevented from completing the Contract either wholly or in part in accordance with the terms thereof for any reason whatsoever beyond its reasonable control then further performance of the contract shall be suspended for the period during which the Seller is so prevented provided that if the contract is suspended for a continuous period of more than three months then either party may give the other written notice to terminate the contract forthwith and then the Buyer shall pay for all goods and materials supplied and work completed before termination such payment to be made on or before the last day of the month following the month during which termination was effected. The Seller will be under no liability whatsoever to the Buyer for any direct or consequential loss or damage suffered by the Buyer as a result of the Seller’s inability to perform its obligations under the contract in these circumstances.

G. WARRANTY
In House Training (Buyers Premises)
1. The Buyer shall indemnify the Seller against all costs and claims whatsoever arising from damage or injury to any person/s or any property on the customer’s premises unless such damage or injury shall be proved conclusively to have been caused solely by the proven negligence of the Seller, its servants or agents.
2. Notwithstanding a (i) the Seller shall not be liable in any way whatsoever for any claim for direct or indirect consequential injury or damage whatsoever made by the customer, or any third party whether or not such injury or damage is caused directly or indirectly, wholly or in partly the negligence of the Seller, its servants or agents.
Training at the Seller’s Premises
1. The Buyer will have in force at all times a Public Liability Insurance Policy, satisfactory to the Seller, duly endorsed to give indemnity to the Seller in a sum of not less than £1M in respect of any occurrence or series of occurrences arising out of one event.
2. All other conditions and warranties whatsoever express or implied are hereby excluded.

H. TITLE AND INSURANCE
Where the Seller’s equipment is used on the Buyers premises the customer shall be responsible for any loss or damage to all or any part of the equipment unless such loss or damage is proved conclusively to have been caused solely by the Seller, its servants or agents.

I. ERRORS
The Seller reserves the right to correct any clerical or typographical errors made by its servants or agents at any time.

J. HEALTH AND SAFETY AT WORK ACT 1974
The attention of the Buyer is drawn to the provisions of legislation and statutory regulations relating to health and safety at work. The Seller will make available on request one copy of any documents which it may have which the Buyer reasonably requires relating to the design, construction and installation of its products to ensure that as far as reasonably practicable they are safe and without risk to health when properly used. The Buyer shall ensure that such documents are made available to any person who should have knowledge thereof.

K. SEVERANCE
If at any time one or more of the provisions of these conditions becomes invalid, illegal or unenforceable in any respect under any law or is held by a court to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions of these conditions shall not in any way be affected or impaired thereby.

L. WAIVER
Any time or indulgence granted by the Seller to the Buyer or any waiver by the Seller of its rights in respect of any breach by the Buyer of any terms or conditions herein contained shall not be a deemed grant of time or indulgence in respect of any other matters or as a waiver by the Seller of its rights in respect of any other such breach.

M. INTERPRETATION
In these conditions the neuter gender shall include the masculine and feminine and vice versa and the singular number shall include the plural and vice versa. The headings in these conditions are for guidance only and shall be of no material effect.

N. JURISDICTION
These conditions and each and every contract made pursuant thereto shall be governed by and construed in all respects in accordance with the laws of England and Wales and in any dispute arising hereunder shall be tried by the courts thereof.

O. CONFIDENTIALITY
All drawings, technical documents, commercial and financial information made known in any way to the Buyer by the Seller shall remain confidential and shall not be disclosed to third parties by the Buyer under any circumstances except where specific prior agreement is given in writing by a director of the Seller in accordance with Paragraph 1 (b) of the conditions.

P.General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) will be replacing the Data Protection Act with effect from the 25th May 2018. Therefore we are informing you of what data we collect and how we store/handle it. We may collect and use personal information for booking a course of which you are party. We have a duty to ensure your data is secure and confidential at all times and we will only collect data that is required by us to perform the training booked. We never have, nor ever will sell any information to third parties.

1.We will process your personal data in order to access your application as your training provider, and update you (by email or other communication method) on changes to policies and procedures directed to us by our regulators and awarding bodies.

2.The categories of personal data which will be subject to processing are the details set out in the test paperwork and we obtain your personal data from the details you provide to us on these forms. All such data is required in order to evaluate your application for training and failure to provide any or all such data may result in your application be rejected. 

3.Your personal data will not be subject to any automated decision making process.

4.We will not transfer your personal data to any third party other than an awarding body, if you choose to be registered with them, or a regulator if we are required by law to do so.

5.You have the right to; request access to your personal data, to have any errors rectified, to have it erased, restrict us from processing it or to object to such processing, and have your personal data made available to you (or a third Party) in a format that enables it to be transferred to yourself (or such third party). Please be aware that any withdrawal of personal data we hold will invalidate any training provided as we will no longer be able to verify your details. 

6.If you are not satisfied with how we process your personal data, you have the right to complain to the Information Commissioner’s office. 

We will retain the information provided to us for a minimum of 7 years, unless there is a contractual or legislative reason to hold the data for longer. Information beyond that time will be disposed of securely.

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