🤝 What Happens When You Inquire About Training with Kentra?

Thinking about booking training but not sure what happens next? At Kentra Training, we know that reaching out for the first time can feel like a big step—whether you’re a first-time client or returning with a new team to train.

So here’s a behind-the-scenes look at exactly what happens when you contact us about training.

📞 Step 1: Friendly & Helpful First Contact

Whether you email, call, or use our website contact form, you’ll get a prompt and personal reply from our friendly team—often the same day.

We’ll ask a few quick questions to understand what you need:

• What type of training are you looking for?

• How many people need training or testing?

• How much experience each candidate has i.e. have they undertaken this training before?

• Do you want it delivered on-site or at our centre?

• Do you have any preferred dates?

If you’re not sure which course is right for you—we’ll help guide you.

🗓️ Step 2: Tailored Training Options

Once we understand your needs, we’ll send you:

✅ Available course dates
✅ Pricing and what’s included
✅ Details on the training format
✅ Any pre-course requirements (e.g. PPE, ID, experience level)

Training with Kentra can be tailored to suit your industry, equipment, and team experience—whether you’re in construction, landscaping, warehousing, local authorities, or beyond.

🧾 Step 3: Booking Made Simple

Once you’re happy with the details, we’ll send you:

• A booking confirmation

• Joining instructions

• A list of what your team needs to bring

• Invoicing details if needed

We’re always happy to answer questions or adjust plans if anything changes.

🧑‍🏫 Step 4: Training Day!

On the day, your trainer will arrive (or meet you at our centre) with everything ready to go. Our instructors are:

✔ Fully qualified and experienced
✔ Friendly, patient, and professional
✔ Focused on both safety and real-world skills

Courses include a mix of theory and practical, with a relaxed environment that encourages questions and hands-on learning.

📜 Step 5: Certification & Follow-Up

After completing the training:

🎓 You’ll receive Kentra Training ID Card or NPORS operator cards (if applicable)
🗂️ We keep records on file, so replacements or refresher bookings are easy
📅 We’ll let you know when any training is due for renewal

And of course, we’re always just a phone call or email away if you have questions or need further support.

💬 What Our Clients Say

“Kentra were brilliant from the first phone call. Clear, efficient, and very professional on the day of training. Highly recommend.”

🧡 Let’s Get Started – Training with Kentra

Whether you’re booking for one person or a full team, we make the training process smooth, friendly, and stress-free.

📞 Call us: 01606 832 556 
📧 Email: office@kentratraining.co.uk
🌐 Visit: Get In Touch

Thank you for reading our blog about What Happens When You Inquire About Training with Kentra?, more course details are also available throughout our website or by contacting us using the links above. We look forward to hearing from you. 

Our awarding body is National Plant Operators Registration Scheme – NPORS.com